Last updated: 7 June 2026
Advisomy (“we”, “us”, “our”) provides on‑demand engineering expertise, advisory services, and digital collaboration tools for clients and experts. We are committed to protecting your privacy and handling your personal information in a lawful, transparent, and secure manner.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, platform, and services.
1. Information We Collect
1.1 Information You Provide
We may collect the following information when you interact with our platform or engage our services:
- Contact details (name, email address, phone number)
- Business information (company name, role, project details)
- Account credentials (username, password)
- Billing and payment information
- Documents, files, or data you upload for advisory or engineering work
- Communications with us (emails, messages, support requests)
1.2 Information Collected Automatically
When you visit our website or platform, we may automatically collect:
- IP address and device information
- Browser type and operating system
- Usage analytics (pages visited, time on site, interactions)
- Cookies and tracking technologies for performance and security
1.3 Information from Third Parties
We may receive information from:
- Payment processors
- Identity verification providers
- Professional networks or platforms you connect with
- Publicly available business information
2. How We Use Your Information
We use personal information to:
- Provide and improve our engineering advisory services
- Match clients with suitable experts
- Manage accounts, authentication, and security
- Process payments and invoices
- Communicate updates, service notices, and support responses
- Analyse platform performance and user behaviour
- Meet legal, regulatory, and compliance obligations
We do not sell personal information.
3. Legal Basis for Processing (Australia & International Clients)
We process personal information under the following lawful bases:
- Contractual necessity — to deliver services you request
- Legitimate interests — to operate, secure, and improve our platform
- Consent — where required for optional features or marketing
- Legal obligations — compliance with Australian privacy law and other applicable regulations
4. How We Share Information
We may share information with:
- Verified engineering experts engaged on your project
- Payment processors and financial institutions
- Cloud hosting and IT service providers
- Legal, regulatory, or compliance authorities when required
- Third‑party tools used for analytics, security, or communication
All third‑party providers are required to maintain confidentiality and comply with relevant privacy laws.
We do not share information with advertisers or data brokers.
5. International Data Transfers
Our platform may store or process data in Australia or other jurisdictions with adequate data protection standards. Where international transfers occur, we implement safeguards such as:
- Contractual data protection clauses
- Secure encryption and access controls
- Vendor due‑diligence and compliance checks
6. Data Security
We use industry‑standard security measures to protect your information, including:
- Encrypted data storage and transmission
- Multi‑factor authentication
- Access controls and audit logging
- Regular security testing and monitoring
No system is completely risk‑free, but we take reasonable steps to prevent unauthorised access, misuse, or loss.
7. Data Retention
We retain personal information only for as long as necessary to:
- Deliver services
- Meet legal and regulatory requirements
- Resolve disputes
- Maintain business records
You may request deletion of your data at any time, subject to legal obligations.
8. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict or object to processing
- Withdraw consent for optional processing
- Request a copy of your data (data portability)
To exercise these rights, contact us at: privacy@advisomy.com
9. Cookies & Tracking
We use cookies for:
- Essential platform functionality
- Performance analytics
- Security and fraud prevention
You can manage cookie preferences through your browser settings.
10. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third‑party websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent version.
12. Contact Us
For privacy enquiries, data access requests, or concerns, contact:
ADVISOMY Sydney, NSW, Australia
We collect information about you during the checkout process on our store.
13. What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
14. Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
15. What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
16. Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.